Australian Consumer Law

Refund and Return

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

• Has a problem that would have stopped someone from buying the item if they had known about it.
• It is unsafe.
• It is significantly different from the sample or description.
• Doesn’t do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
•  If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
• Please keep your proof of purchase —e.g., your receipt.

Shipping Policy

Lobuche Just Felt uses a variety of transportation and courier firms to deliver our products to you. Depending on the type of product, its weight, size (volume), and value, our system automatically determines the most efficient and cost-effective way of delivery.

All packages can be traced as they make their way to you. We strongly advise you to give us with a delivery address where someone will be available to sign for the products during business hours, as multiple delivery attempts will incur additional expenses.

Order Processing

All in-stock items are shipped within 3 business days and often arrive within 2-8 business days, depending on your area.

An order that has been dispatched cannot be cancelled.

Shipping Charge

• The cost for the shipping charge will be calculated at the time of check-out.
• International shipping will be calculated individually based on your order.  At checkout, a prepayment estimate is charged, and any overspend is returned.   Please be aware of your local country’s customs laws and import charges.  Lobuche Just Felt is not liable for paying taxes or customs fees outside of Australia, or for things that are returned/destroyed because they were not authorised to enter your nation in the first place.  Please allow an extra day or two for us to handle your order in accordance with your country’s customs procedures.

Delivery Time

Couriers deliver Monday through Friday (excluding holidays). We have no control over the courier’s delivery schedule and cannot guarantee a specific time of delivery. The courier delivery timeframes are determined on their route, daily payload, and your address.

Re-Delivery Charges

If you are not accessible to accept and sign for the items during business hours, the couriers may charge you for re-delivery. Unfortunately, we will have to pass these additional expenses on to you.

We strongly advise you to provide us with a location where someone will be available during business hours to accept the items. You can also instruct the courier to leave the goods on your doorstep without requiring a signature by checking the “Authority to Leave” box on the shopping cart page. If you choose this option, we will not accept responsibility for any loss or damage to your products.

PO Box Address

As a signature is required to hand over the good, our couriers will not be delivering to